At Thirrili, we value your feedback as this helps us improve the support and services we provide. We are committed to responding to all feedback in a fair and timely manner.
We invite clients and ecosystem partners to provide feedback. This helps us to keep improving our service. All feedback and complaints help us work better with clients, families and communities.
Have your say
Complaints
Thirrili staff are committed to improving our services and being open and accountable to our clients. Thirrili will respond fairly to all complaints made by clients and other stakeholders about our services or the conduct of our staff in a reasonable timeframe
If you have a complaint about our work, you have the right to:
- Make a complaint,
- Appeal a decision,
- Provide feedback,
- Raise issues yourself or have someone else do it for you,
- Be involved in the resolution and be informed throughout the complaint process,
- Withdraw your complaint at any time if you wish to.
Thirrili has a dedicated phone number for complaints – 0409 960 261.
We endeavour to resolve complaints as quickly as possible.
Your Rights
We respect your rights as we support culturally led healing and trauma informed care for peope, families and communities.
Data
We keep conversations with clients private and protect their information.
All data is de-identified prior to mandated government reporting.
Contact us via
Email us at: complaints@thirrili.com.au
Phone us at: 0475 860 406 , 24/7
Send mail to: PO Box 41855, Casuarina NT 0811
