We are bound by legislation to ensure our discussions with clients remain confidential and the information we collect remains private and confidential.
No information may be released about clients/families without their consent unless:
- disclosure is required by law, or
- the safety of the client/family or other persons is at immediate risk.
When and why we will ask your permission to share information
Our Advocates initially talk with people to gain an understanding of their needs and assess what supports they need.
We will then develop a care plan, and ask our client’s permission to share information with local service providers to facilitate access to the services they need.
We only speak to other service providers with the client’s permission.
When you can access your information
An individual using our service has the right to access the personal information we keep about them except:
- where providing access would have an unreasonable impact on the privacy of others
- we reasonably believe giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety
- where denying access is required or authorised by a law or a court or tribunal order, or
- the information relates to existing or anticipated legal proceedings between our organisation and the individual.
Requests for access to information about you should be made in writing to: firstname.lastname@example.org detailing the type(s) of information requested.
We will endeavour to respond as soon as is practicable and in the manner requested by the individual, if it is reasonable and appropriate to do so.
If and when requested, we will be happy to revise our records if any information in your file is incorrect.
Destruction of records
The Privacy Act 1988 allows us to destroy documents after seven years. In destroying any documents, we will ensure we
- protect client confidentiality in destroying the files, and
- keep records of what has been destroyed